This addon gives you the option to offer a different ticket creation structure for your customers, you can put your dynamic fields above the subject and the body fields on your customer ticket creation screen. Also the second addon gives you the option to assign the subject predefined you want for a selected service.
II. Supported Versions
Service Subject Predefined and Customer Ticket Message Dynamic Fields addons are supported by OTRS Community Edition version 6.x.x.
III. Purchase Process
If you want to buy this addon just select your system version and click "ADD TO CART" and then you can "CONTINUE SHOPPING" or "CHECK OUT", please follow the purchase options and at the end you can pay directly on your preferred payment method like PayPal or credit card. After you complete your payment you will receive your package immediately.
Each one of our addons include a pdf manual with the installation steps and the user guide to help on the setup of your system.
Please contact us if you have any question about this addon.