Products
Advanced Stop SLA
Advanced Stop SLA addon pauses the escalation time of a ticket with a new button that is displayed in the agent portal on the ticket view zoom screen.
Add-ons for OTRS
Regular price
€1,800.00
Agent New Dynamic Dashboard Design
This is our new addon to improve the agent´s experience, with a fresh approach our addon brings a modern look to the agent portal, including the admin view. The menu has been reorganized and now appears as a sidebar. Includes dashboard widget modifications for agents.
Add-ons for OTRS
Regular price
€1,500.00
Agent Planner
Create a new event calendar based on ticket information in a new section, agent planner displays ticket on a new calendar "Planner" view with colors per agent and filters.
Add-ons for OTRS
Regular price
€1,500.00
Alternate Queue Sender
Add-on that allows defining several sender addresses for a single queue.
otrsaddons
Regular price
€0.00
Article Attachment Remove
This addon allows agents for complete removal of message attachments on the tickets. With a dedicated button in the ticket view zoom, your agents will be able to manage attachments and delete some or all of them.
Add-ons for OTRS
Regular price
€1,500.00
Automatic Ticket Assignment
Automatic Ticket Assignment addon helps you to automatically assign tickets automatically to agents, owner or responsible to the ticket based on some factors: engagement level (0-100%), competency or number of currently open tickets assigned to an agent, dispatch your tickets faster with this addon
Add-ons for OTRS
Regular price
€1,800.00
Convert Winmail Dat
Add-on that allows to add attachment to ticket from winmail.dat
otrsaddons
Regular price
€0.00
Create Customer from Email
When a client sends an email to your system this addon creates a new Customer User account and pin it to the related Customer (company), if there is no Customer (company) created the addon will create a new one based on the domain information.
Add-ons for OTRS
Regular price
€1,500.00
Customer Company Import Export
Add on that provides user with an CSV-based import/export backend for customer company items.
otrsaddons
Regular price
€0.00
Customer Portal
Our famous Customer Portal addon offers a totally enhanced portal and fresh experience in OTRS Community Edition to your customers.
Add-ons for OTRS
Regular price
€1,500.00
Customer User Import Export
Add-on that automatically creates import-/export mapping during re-/installation for each registered customer user backend as long as no equally nam
otrsaddons
Regular price
€0.00
Customers and Services Assignment
If you want to relate Customers (companies) to Services, you can use this addon, it will add the option to relate services to customers (customer_id) and not only to customer users (persons), with this option your services can be easily assigned when you handle a lot of customers and customer users.
Add-ons for OTRS
Regular price
€1,500.00