FAQ

What happens when I order the Add-On?

Once you complete your order you will receive your OPM file. Installation and User Guide are available on product description page (Premium Add-Ons version 6 will receive along with the OPM file a pdf Installation and User guide). 

How can I get in touch with your support?

That's simple. Drop us a line at info@otrsaddons.com. Our operating hours are from 9:00 til 5:00 p.m. although for some of our Clients we do provide even 24/7 support.

Are your Add-Ons OTRS compliant?

All our Premium Add-Ons are fully compatible with OTRS Free. Even if you experience an issue with your Premium Add-On you have a constant 3 month access to our Support Team.

What kind of experience do you have?

We are the leader in a number of built Add-Ons for OTRS. In addition we provide support and development for OTRS system to companies from all over the world. Our Clients are located in France, Germany, Norway, Poland, Spain, Uruguay and many more.

Do I have to pay again for a different version of the add-on ?

No. For 3 months you have a free access to all updates and to all versions of a chosen add-on. You can contact us at any time and ask for a free upgrade.

What if add-on I've ordered doesn't work on my environment?

You have 5 working days to request for the refund but we will do our best to resolve any issue you have. If that won't help once we will receive a certain proof that ordered add-on doesn't work (can be a screenshot) - you will receive a full refund. Please keep in mind that we are doing our best to make sure our add-ons will be compliant with OTRS free but there might be an issue when you use some not standard add-ons.

Who are we?

Some of you already know us :) The company behind Add-Ons for OTRS is called OPGK Software.