Premium Add-ons for ((OTRS)) Community
Templates and Multi-forms allows you to display different dynamic fields based on the selection of type and service. It gives you the chance to create multiple forms totally different from each other because it will hide and show dynamic fields based on your type and service selection giving you the opportunity to have an unlimited variety of forms that you can use for all your different processes.
Stop SLA addon pauses the escalation time of a ticket based on a selected state (previously configured to stop SLA). Your agents will be able to select a state to stop the escalation time exactly when they want to do it. Then changing the state will start the escalation time again.
Dynamic Field Categorization provides the possibility to create a hierarchy of nested dynamic fields that will be dependent on other dynamic fields, this means you can relate values between dynamic fields and depending on the value you select in one field it will only show some values on the other related fields.
If you want to relate Customers (companies) to Services, you can use this addon, it will add the option to relate services to customers (customer_id) and not only to customer users (persons), with this option your services can be easily assigned when you handle a lot of customers and customer users.
As the leader in creating custom OTRS plugins we serve customers amongst different businesses located all over the world. We have been offering professional services for more than 8 years, helping our customers. Our core area of expertise remains OTRS along with consulting, implementations, trainings, cloud services, on-going maintenance and support related to it.
OTRS Add-ons is owned by OPGK Rzeszów S.A.
OPGK Software is a full-cycle custom software development company focused on open-source solutions. Trusted by market leaders worldwide, we focus on coding complex projects into the simple and intuitive software.
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