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FAQ

What happens when I order the Add-On?

Once you complete your order you will receive your OPM file. Installation and User Guide are available on product description page (Premium Add-Ons version 6 will receive along with he OPM file a pdf Installation and User guide). 

How can I get in touch with your support?

That's simple. Drop us a line at info@otrsaddons.com or give us a call at +48 694 509 649. Our operating hours are from 9:00 til 5:00 p.m. altough for our Clients we do provide even 24/7 support.

Are your Add-Ons OTRS compliant?

All our Premium Add-Ons are fully compatible with OTRS Free. Even if you experience an issue with your Premium Add-On you have a constant 3 month access to our Support Team.

What kind of experience do you have?

We are the leader in a number of built Add-Ons for OTRS. In addition we provide support and development for OTRS system to companies from all over the world. Our Clients are located in France, Germany, Norway, Poland, Spain, Uruguay and many more.

Who are we?

Some of you already know us :) The company behind Add-Ons for OTRS is called OPGK Software.