Advanced Stop SLA addon pauses the escalation time of a ticket with a new button that is displayed in the agent portal on the ticket view zoom screen. Your agents will be able push the button to stop/start the escalation time exactly when they want to do it.
II. Supported Versions
Advanced Stop SLA addon is supported by OTRS Community Edition version 6.x.x.
III. Purchase Process
If you want to buy this addon just select your system version and click "ADD TO CART" and then you can "CONTINUE SHOPPING" or "CHECK OUT", please follow the purchase options and at the end you can pay directly on your preferred payment method like PayPal or credit card. After you complete your payment you will receive your package immediately.
The addon includes a pdf manual with the installation steps and the user guide to help on the setup of your system.
Please contact us if you have any question about this addon.