OTRS Consulting and Development

We provide consulting and custom development services for OTRS ticketing system. Whether you are unsure what kind of help you need or what features to settle for, we are here to provide guidance for overall architectureas well as low-level implementation details for those customers who seek custom-built solutions. 


Experienced consultants will guide you through interactive workshops where we will end up with an understanding of your processes, requirements and workflows to install and configure your OTRS version. A wide offer of workshops is available, including:

  • Design
  • Installation
  • Configuration
  • Optimization
  • Migration
  • Upgrade


    Our team of 60+ developers can create additional functionalities for specific customer needs. We evaluate your needs and specifications to develop that feature that is missing on your system that will help you to reduce costs, time and effort or will increase efficiency and profit.


    OTRS Training is conducted both as a part of implementation within your company and as separate modules. Depending on individual needs, we have a selection ofonline and dedicated trainings available:

    • Agent user training for OTRS
    • Administrator training
    • Process management training
    • ITSM training
    • Change management training