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Migrating your tickets and data is a critical step in the transition process. Here’s how you can export your data from OTRS CE and import it into Mint Service Desk: Step 1: Use OTRS CE’s Export Features OTRS CE provides a ticket export feature that allows you to extract ticket data in a structured format, such as CSV or XML. Follow these steps: Navigate to the Admin Panel in OTRS CE. Select the Ticket Export option. Choose the fields you want to include (e.g., ticket ID, subject, customer information, timestamps). Export the data to your desired format. Step 2: Prepare...

Are you still using OTRS Community Edition (CE) to manage your IT service desk? You’re not alone—OTRS CE was once a trusted solution for many organizations. However, with the discontinuation of official support and its increasingly outdated features, sticking with OTRS CE might be holding your business back. If you're looking for a modern, feature-rich, and cost-effective alternative, it's time to consider Mint Service Desk. Designed for today’s ITSM challenges, MintSD provides everything you need to streamline operations, enhance efficiency, and future-proof your service desk. Why Move Away from OTRS CE? OTRS CE served its purpose well, but the landscape...