Stop SLA addon pauses the escalation time of a ticket based on a selected state (previously configured to stop SLA). Your agents will be able to select a state to stop the escalation time exactly when they want to do it. Then changing the state will start the escalation time again.
II. Supported Versions
Stop SLA addon is supported by OTRS Community Edition versions 5.X.X and 6.x.x.
III. Purchase Process
If you want to buy this addon just select your system version and click "ADD TO CART" and then you can "CONTINUE SHOPPING" or "CHECK OUT", please follow the purchase options and at the end you can pay directly on your preferred payment method like PayPal or credit card. After you complete your payment you will receive your package immediately.
Each one of our addons include a pdf manual with the installation steps and the user guide to help on the setup of your system.
Please contact us if you have any question about this addon.