A link to the details of the ticket can be included on your reports, if you have a report with an excel output then the "ticket number" field will include a hot link that will lead you to the details of the ticket.
II. Supported Versions
Stats Ticket Link addon is supported by OTRS Community Edition version 6.x.x.
III. Purchase Process
If you want to buy this addon just select your system version and click "ADD TO CART" and then you can "CONTINUE SHOPPING" or "CHECK OUT", please follow the purchase options and at the end you can pay directly on your preferred payment method like PayPal or credit card. After you complete your payment you will receive your package immediately.
Each one of our addons include a pdf manual with the installation steps and the user guide to help on the setup of your system.
Please contact us if you have any question about this addon.