With SLA for Activities in Process Management addon you can assign SLA times for individual process steps (Activities) in the Process Management module. The time set in the SLA to resolve the request is taken into account, which is treated as the time to complete a given step, the features you will get from this addon are:
• Associating SLA times with process steps (Activities)
• Stopping and resuming the SLA countdown for an activity
• View the time remaining to complete the current process step and the working time spent on the remaining steps
II. Supported Versions
SLA for Activities in Process Management addon is supported by OTRS Community Edition version 6.x.x.
III. Purchase Process
If you want to buy this addon just select your system version and click "ADD TO CART" and then you can "CONTINUE SHOPPING" or "CHECK OUT", please follow the purchase options and at the end you can pay directly on your preferred payment method like PayPal or credit card. After you complete your payment you will receive your package immediately.
Please contact us if you have any question about this addon.