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Add on that provides a CSV-based import/export backend for FAQ items.
This package automatically creates new import-/export mapping "FAQ (auto-created map)" during re-/installation, as long as no equally named mapping exists.
II. Supported versions
This Add On is supported by OTRS v5.x.x., v6.x.x.
III. Installation process
After downloading and unzipping the package you have to be logged in as the OTRS Administrator. This is necessary to install the package further.
Img. 1. OTRS user logged as Administrator.
After logging in go to the chart Admin and click it to open the Administration panel. Then go to the System Administration window and find the Package Manager module at the very bottom of the Administration panel. This module will allow you to updated and extend your system with software packages.
Img. 2. Package Manager module inside the Administration panel.
Inside the Package Manager click on the Choose the file button inside the Actions window which you will find on the left side of the panel.
Img.3. Choose the file button inside the Package Manager.
After clicking the button there will appear a new browser window which will allow you to choose the file you want to install. After unzipping the package you should find the installation file in the patch:
Choose the "FAQImportExport-5.0.0.opm" file and click open in the web browser window.
If you followed all the steps above you should now click the Install package button inside the Action window.
Img. 5. Install package button
If you see the message about OTRS Group recommendation please click Continue button.
Img. 6. OTRS recommendation verification window.
IV. User's Guide