My Tickets Dashlet Add-On

Regular price €0.00


I. Overview

It implements a dashboard widget displaying all existing Agents tickets


II. Supported versions

This add-on is supported by OTRS v5.x.x., v6.x.x.


III. Installation process

1. After logging in go to top bar and click on Admin to open the Admistration panel. Then go to System Administration section (bottom right side) and find Package Manager module. This module will allow you to update and extend your system by installing additional packages.



2. Inside Package Manager module search for the "actions" window which you will find on the left side of the panel and click on browse button.



3. After clicking the button there will appear a new browser window which will allow you to choose the file you want to install. Then you should click open.



4. Now you should click on install package button below the file button.



5. If all previous steps were done in the proper way the message about OTRS Group recommendation should appear, if so please click the continue button. It means that the new module has been successfully installed.



IV. User's Guide

 1. Once the My Ticket Dashlet add-on has been installed go to the top bar and click on Dashboard to open the panel.


Within the new panel you will see My Ticket window, which contains Open Tickets, Reminder Tickets and Pending Tickets. This new widget will help you to better organize the follow up of your tickets.