|
OTRS version |
latest 6.x |
|
Response time |
1 working day |
|
Number of agents |
10 (if more the service response might be greater then 5 sec)
|
|
Support window |
8 a.m. - 16 p.m. EST
|
|
Disk space |
200 GB |
|
Limit of support tickets per year |
10 |
|
Data backup |
twice a day |
|
Monthly number of tickets
|
estimated 1000 (if more the service response might be greater then 5 sec) |
| Delivery within |
5 working days
|
| Price |
3500€ / year |