|
Max Response Time |
8 hours |
|
Phone Support |
No |
|
Max number of tickets/month |
3 |
|
Email Support |
Yes |
|
Initial Assessment |
Yes |
|
Max Change Request Estimation time |
5 working days |
| Operating hours | 8:00 a.m. – 16:00 p.m., Monday - Friday (Central European Time) |
| Communication channels | |
| Support deployment time | 5 working days |
How does it work?
Once you order the package we will contact you within max. 48 hours. We deploy your support package within max. 5 working days.
During that time we will have to do a few things:
1. Receive a generated Support Bundle list (from you)
2. Provide you an access to our Customer Portal
Once this is done - we can go ahead and start our work for you.