I. Overview
It adds specific product news to OTRS.
II. Supported versions
This add-on is supported by OTRS v5 .x.x., v6.x.x.
III. Installation process
1. After logging in go to top bar and click on Admin to open the Admistration panel. Then go to System Administration section (bottom right side) and find Package Manager module.
2. Inside Package Manager module search for the "actions" window which you will find on the left side of the panel and click on "browse" button.
3. It will appear a new browser window which will allow you to choose the file you want to install. Then you should click "open".
4. Now you should click on "install package" button below the file button.
5. If all previous steps were done in the proper way the message about OTRS Group recommendation should appear, if so please click the "continue" button. It means that the new module has been successfully installed.
IV. User's Guide
1. Once the Product News add-on has been installed go to the top bar and click on Admin to open the Administration panel. Then go to the System Administration Section (bottom right side) and find Product News Module.
2. On the right side of this section there is "add news" button, click on it please.
3. Here you have to complete the blanks with your own information, but pay attention to "display" text field. Right there, you must decide where will be your article displayed. Remember that you can select more than one place.
In our example we have chosen "agent ticket phone".
4. In order to corroborate where can you see the article that you have just created. Let's go to the Ticket panel and from the drop-down menu choose new phone ticket.
There on your right side you will be able to see the article that you have just created.
