Premium Add-ons for ((OTRS)) Community

Customers and Services Assignment

If you want to relate Customers (companies) to Services, you can use this addon, it will add the option to relate services to customers (customer_id) and not only to customer users (persons), with this option your services can be easily assigned when you handle a lot of customers and customer users.
Add-ons for OTRS
Regular price €450.00

Dynamic Field CMDB

Dynamic Field CMDB addon creates a new type of dynamic field for you that is linked to your CMDB,
Add-ons for OTRS
Regular price €350.00

Advanced Generic Agent

Advanced Generic Agent provides a new feature that let's you modify relative time in Date / Date-Time Dynamic Fields.
Add-ons for OTRS
Regular price €350.00

Stats Ticket Link

A link to the details of the ticket can be included on your reports, if you have a report with an excel output then the "ticket number" field will include a hot link that will lead you to the details of the ticket.
Add-ons for OTRS
Regular price €650.00

Multiple Filter Views

Use this addon if you want to add multiple filters for AgentQueueView and AgentTicketStatusView.
Add-ons for OTRS
Regular price €650.00

Service - Dynamic Field Values Filtering

Add-on that allows to link the services to the queues. It limits the number of possible services according to the queue which the service is linked to.
Add-ons for OTRS
Regular price €350.00

Article Attachment Remove

This addon allows agents for complete removal of message attachments on the tickets. With a dedicated button in the ticket view zoom, your agents will be able to manage attachments and delete some or all of them.
Add-ons for OTRS
Regular price €350.00

Hide Invalid Positions

With Hide Invalid Positions addon you are going to be able to get rid of the "invalid" entries you have on your system in a certain view
Add-ons for OTRS
Regular price €350.00

Service Subject Predefined

Service Subject Predefined allows to predefine a subject on your ticket creation screens, so every time after service is selected in a ticket creation screen then the subject will be auto populated.
Add-ons for OTRS
Regular price €350.00

Process Tables Widget

Process Tables Widget addon gives a new option of process ticket dynamic field in activities.
Add-ons for OTRS
Regular price €350.00