Premium Add-ons for ((OTRS)) Community

Automatic Ticket Assignment

Automatic Ticket Assignment addon helps you to automatically assign tickets automatically to agents, owner or responsible to the ticket based on some factors: engagement level (0-100%), competency or number of currently open tickets assigned to an agent, dispatch your tickets faster with this addon
Add-ons for OTRS
Regular price €950.00

Agent New Dynamic Dashboard Design

This is our new addon to improve the agent´s experience, with a fresh approach our addon brings a modern look to the agent portal, including the admin view. The menu has been reorganized and now appears as a sidebar. Includes dashboard widget modifications for agents.
Add-ons for OTRS
Regular price €950.00

Templates and Multi-forms

Templates and Multi-forms allows you to display different dynamic fields based on the selection of type and service. It gives you the chance to create multiple forms totally different from each other because it will hide and show dynamic fields based on your type and service selection giving you the opportunity to have an unlimited variety of forms that you can use for all your different processes.
Add-ons for OTRS
Regular price €950.00

Customer Portal

Our famous Customer Portal addon offers a totally enhanced portal and fresh experience in OTRS Community Edition to your customers.
Add-ons for OTRS
Regular price €850.00

Responsible Queue Assignment

This addon helps you to assign a responsible agent per queue so you don't have to spend time assigning tickets manually every time to be sure it is being covered, you just need to define who is going to be assigned and then our addon will do it automatically.
Add-ons for OTRS
Regular price €350.00

MSGraphOAUTH2 Email Fetching

This addon adds a new type of backend for fetching incoming mail, based on MS Graph services using modern OAUTH2 authentication framework. This is a response to Microsoft's announcement about the expiration of Basic Authentication for IMAP / POP.
Add-ons for OTRS
Regular price €950.00

Advanced Stop SLA

Advanced Stop SLA addon pauses the escalation time of a ticket with a new button that is displayed in the agent portal on the ticket view zoom screen.
Add-ons for OTRS
Regular price €650.00

Stop SLA

Stop SLA addon pauses the escalation time of a ticket based on a selected state (previously configured to stop SLA). Your agents will be able to select a state to stop the escalation time exactly when they want to do it. Then changing the state will start the escalation time again.
Add-ons for OTRS
Regular price €350.00

SLA for Activities in Process Management

With SLA for Activities in Process Management addon you can assign SLA times for individual process steps (Activities) in the Process Management module.
Add-ons for OTRS
Regular price €650.00

SLA Progress Bar

SLA Progress Bar addon helps you to measure time in a graphical view, an SLA progress bar is displayed in the TicketViewZoom
Add-ons for OTRS
Regular price €350.00

Create Customer from Email

When a client sends an email to your system this addon creates a new Customer User account and pin it to the related Customer (company), if there is no Customer (company) created the addon will create a new one based on the domain information.
Add-ons for OTRS
Regular price €350.00

Secure Cookies

Security is always very important in IT, this addon helps our customers to increase cookies security.
Add-ons for OTRS
Regular price €350.00