Premium Add-ons for ((OTRS)) Community

Advanced Stop SLA

Advanced Stop SLA addon pauses the escalation time of a ticket with a new button that is displayed in the agent portal on the ticket view zoom screen.
Add-ons for OTRS
Regular price €650.00

Stop SLA

Stop SLA addon pauses the escalation time of a ticket based on a selected state (previously configured to stop SLA). Your agents will be able to select a state to stop the escalation time exactly when they want to do it. Then changing the state will start the escalation time again.
Add-ons for OTRS
Regular price €350.00

Customer Portal

Our famous Customer Portal addon offers a totally enhanced portal and fresh experience in OTRS Community Edition to your customers.
Add-ons for OTRS
Regular price €950.00

Dynamic Field File

Add-on that allows to add to the TicketCreate window a new dynamic field (file dynamic field) which will allow to attach to the message an additional file.
Add-ons for OTRS
Regular price €650.00

Service Queue Filtering

Our addon links services and queues. It limits the number of possible displayed services according to the queue which the service is linked to. It helps agents and clients to create tickets faster and more accurately.
Add-ons for OTRS
Regular price €350.00

Article Attachment Remove

This addon allows agents for complete removal of message attachments on the tickets. With a dedicated button in the ticket view zoom, your agents will be able to manage attachments and delete some or all of them.
Add-ons for OTRS
Regular price €350.00

Customers and Services Assignment

If you want to relate Customers (companies) to Services, you can use this addon, it will add the option to relate services to customers (customer_id) and not only to customer users (persons), with this option your services can be easily assigned when you handle a lot of customers and customer users.
Add-ons for OTRS
Regular price €450.00

Resource Management

With this addon you are able to assign teams and agents to your calendar appointments on your OTRS Community Edition.
Add-ons for OTRS
Regular price €650.00

Templates and Multi-forms

Templates and Multi-forms allows you to display different dynamic fields based on the selection of type and service. It gives you the chance to create multiple forms totally different from each other because it will hide and show dynamic fields based on your type and service selection giving you the opportunity to have an unlimited variety of forms that you can use for all your different processes.
Add-ons for OTRS
Regular price €950.00

Dynamic Field Categorization

Dynamic Field Categorization provides the possibility to create a hierarchy of nested dynamic fields that will be dependent on other dynamic fields, this means you can relate values between dynamic fields and depending on the value you select in one field it will only show some values on the other related fields.
Add-ons for OTRS
Regular price €350.00

Translations Management

Translations Management addon displays on the admin menú a new section that shows the translation files from the system so you can edit some translation file language, change any word or add new translations to your system, everything from the GUI.
Add-ons for OTRS
Regular price €650.00

Stats Ticket Link

A link to the details of the ticket can be included on your reports, if you have a report with an excel output then the "ticket number" field will include a hot link that will lead you to the details of the ticket.
Add-ons for OTRS
Regular price €650.00