Premium Add-ons

Templates and Multi-forms

Create multiple templates for ticket creation screens, hide and show DF based on type and service.

Customer Portal

Give your customers a new experience, we offer a more intuitive customer portal with a very nice view.

Advanced Stop SLA

Avoid escalations with a fixed button in the agent ticket view zoom that stops/starts escalation time.

Stop SLA

With this addon you can configure specific ticket states that agents can use them to stop the escalation time.

Dynamic Field Categorization

Create hierarchy of nested Dynamic Fields, which will be dependent on other Dynamic Fields

Hide Invalid Positions

Hide invalid elements of overview list in AdminQueue, AdminUser, AdminGroup actions.

Service DF Values Filtering

You can filter the values on dynamic fields based on the service you select on ticket creation screens.

Article Attachment Remove

Keep the size of your database safe removing attachments that are not relevant or that are consuming space.

Service Queue Filtering

Create tickets in the proper queues based on selected service or based on the selected queue filter services.