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Consulting and Development
Third Party Add-ons
Premium Add-ons for
Templates and Multi-forms
Create multiple templates for ticket creation screens, hide and show DF based on type and service.
Give your customers a new experience, we offer a more intuitive customer portal with a very nice view.
Advanced Stop SLA
Avoid escalations with a fixed button in the agent ticket view zoom that stops/starts escalation time.
With this addon you can configure specific ticket states that agents can use them to stop the escalation time.
Dynamic Field Categorization
Create hierarchy of nested Dynamic Fields, which will be dependent on other Dynamic Fields
Hide Invalid Positions
Hide invalid elements of overview list in AdminQueue, AdminUser, AdminGroup actions.
Service DF Values Filtering
You can filter the values on dynamic fields based on the service you select on ticket creation screens.
Article Attachment Remove
Keep the size of your database safe removing attachments that are not relevant or that are consuming space.
Service Queue Filtering
Create tickets in the proper queues based on selected service or based on the selected queue filter services.