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Premium Add-ons

Dynamic Field Categorization

Create hierarchy of nested Dynamic Fields, which will be dependent on other Dynamic Fields

Relate dynamic fields based on previous selection

Create hierarchy between fields

Improve your use of drop down dynamic fields

Advanced Stop SLA

Incorporate a simpler and more practical manner to stop ascalation time of a ticket

customize Stop SLA based on Generic Agent features

manually stop the scale of any ticket with dedicated button

add a widget in AgentTicketZoom view to display StopSLA activities

Dynamic Field File

Create and manage dynamic fields

add files as attachments to tickets

give users the ability to update files into a ticket or article

enable agents and users to delete them

Customer portal

Customize the customer portal

place your company details on the header and footer

offer a user-friendly interface

deliver easier navigation for users

Agent Article Attachment Remove

include a dedicated view to display article atachments and remove them

provide the possibility to display Article/ Attachment attributes in the dedicated view

remove attachments from AgentTicketZoom

obtain a history record of deleted attachments

Agent Chat

Dynamic and interactive communication among agents

permit agents to exchange important information in real time

allow for a faster communication between many agents

obtain customizable conversations by agent or groups

Customer Chat

Engage with your customers from a live chat

user friendly contact among customer and agent

communicate with customers in real time

provide clients with more accurate and faster feedback

Stop SLA

Stop ticket escalation time

stop SLA time of a ticket

customize the escalate of time a ticket base on its state

increase management efficiency