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Home › Premium Add-ons for OTRS

Premium Add-ons

Templates and Multi-forms

Create multiple templates for ticket creation screens, hide and show DF based on type and service.
Download

Customer Portal

Give your customers a new experience, we offer a more intuitive customer portal with a very nice view.
Download

Advanced Stop SLA

Avoid escalations with a fixed button in the agent ticket view zoom that stops/starts escalation time.
Download

Stop SLA

With this addon you can configure specific ticket states that agents can use them to stop the escalation time.
Download

Dynamic Field Categorization

Create hierarchy of nested Dynamic Fields, which will be dependent on other Dynamic Fields
Download

Hide Invalid Positions

Hide invalid elements of overview list in AdminQueue, AdminUser, AdminGroup actions.
Download

Service DF Values Filtering

You can filter the values on dynamic fields based on the service you select on ticket creation screens.
Download

Article Attachment Remove

Keep the size of your database safe removing attachments that are not relevant or that are consuming space.
Download

Service Queue Filtering

Create tickets in the proper queues based on selected service or based on the selected queue filter services.
Download
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