Premium Add-ons for ((OTRS)) Community

Agent New Dynamic Dashboard Design

This is our new addon to improve the agent´s experience, with a fresh approach our addon brings a modern look to the agent portal, including the admin view. The menu has been reorganized and now appears as a sidebar. Includes dashboard widget modifications for agents.

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€1,500.00

SLA for Activities in Process Management

With SLA for Activities in Process Management addon you can assign SLA times for individual process steps (Activities) in the Process Management module.

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€1,500.00

Customers and Services Assignment

If you want to relate Customers (companies) to Services, you can use this addon, it will add the option to relate services to customers (customer_id) and not only to customer users (persons), with this option your services can be easily assigned when you handle a lot of customers and customer users.

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€1,500.00

Service - Dynamic Field Values Filtering

Our addon filters the values on the dynamic fields (configured on the ticket creation screens) based on the service you are selecting. It is a great help to improve the fill of the data and values needed on the ticket creation to avoid mistakes.

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€1,500.00

About Us

As the leader in creating custom OTRS plugins we serve customers amongst different businesses located all over the world. We have been offering professional services for more than 8 years, helping our customers. Our core area of expertise remains OTRS along with consulting, implementations, trainings, cloud services, on-going maintenance and support related to it.

OTRS Add-ons is owned by OPGK Rzeszów S.A.

OPGK Software is a full-cycle custom software development company focused on open-source solutions. Trusted by market leaders worldwide, we focus on coding complex projects into the simple and intuitive software.

200+

COMPANIES SUPPORTED

98%

SATISFIED CUSTOMERS

YEARS OF EXPERIENCE

Our famous Customer Portal addon offers a totally enhanced portal and fresh experience in OTRS Community Edition to your customers.

This addon adds a new type of backend for fetching incoming mail, based on MS Graph services using modern OAUTH2 authentication framework. This is a response to Microsoft's announcement about the expiration of Basic Authentication for IMAP / POP.

Premium Add-ons for ((OTRS)) Community

Automatic Ticket Assignment addon helps you to automatically assign tickets automatically to agents, owner or responsible to the ticket based on some factors: engagement level (0-100%), competency or number of currently open tickets assigned to an agent, dispatch your tickets faster with this addon

This is our new addon to improve the agent´s experience, with a fresh approach our addon brings a modern look to the agent portal, including the admin view. The menu has been reorganized and now appears as a sidebar. Includes dashboard widget modifications for agents.

Our famous Customer Portal addon offers a totally enhanced portal and fresh experience in OTRS Community Edition to your customers.

This addon helps you to assign a responsible agent per queue so you don't have to spend time assigning tickets manually every time to be sure it is being covered, you just need to define who is going to be assigned and then our addon will do it automatically.

This addon adds a new type of backend for fetching incoming mail, based on MS Graph services using modern OAUTH2 authentication framework. This is a response to Microsoft's announcement about the expiration of Basic Authentication for IMAP / POP.

Advanced Stop SLA addon pauses the escalation time of a ticket with a new button that is displayed in the agent portal on the ticket view zoom screen.

Stop SLA addon pauses the escalation time of a ticket based on a selected state (previously configured to stop SLA). Your agents will be able to select a state to stop the escalation time exactly when they want to do it. Then changing the state will start the escalation time again.

With SLA for Activities in Process Management addon you can assign SLA times for individual process steps (Activities) in the Process Management module.

SLA Progress Bar addon helps you to measure time in a graphical view, an SLA progress bar is displayed in the TicketViewZoom

When a client sends an email to your system this addon creates a new Customer User account and pin it to the related Customer (company), if there is no Customer (company) created the addon will create a new one based on the domain information.

Security is always very important in IT, this addon helps our customers to increase cookies security.

This addon improves security of your system by restricting maximum username length (loginbox). It also allows to configure Google reCAPTCHA verification for additional security step.

With this addon you are able to assign teams and agents to your calendar appointments on your OTRS Community Edition.

If you want to measure the time spent of a ticket per queue this addon will help you, it creates a new widget in the AgentTicketZoom and the information about spent time per queue will be displayed.

Our addon links services and queues. It limits the number of possible displayed services according to the queue which the service is linked to. It helps agents and clients to create tickets faster and more accurately.

Use this addon to add a sysconfig option to disable error screen details, so the system will not show them.

With this addon you can define an email address where you want to send any statistic from your system.

A link to the details of the ticket can be included on your reports, if you have a report with an excel output then the "ticket number" field will include a hot link that will lead you to the details of the ticket.

If you need data from another system to use it in your tickets you need this addon, with Dynamic Field Remote Database you can show and store the values from an external database in a new dynamic field type.

Dynamic Field CMDB addon creates a new type of dynamic field for you that is linked to your CMDB,

Add-on that allows to add to the TicketCreate window a new dynamic field (file dynamic field) which will allow to attach to the message an additional file.

Create a new event calendar based on ticket information in a new section, agent planner displays ticket on a new calendar "Planner" view with colors per agent and filters.

Process Tables Widget addon gives a new option of process ticket dynamic field in activities.

Our addon filters the values on the dynamic fields (configured on the ticket creation screens) based on the service you are selecting. It is a great help to improve the fill of the data and values needed on the ticket creation to avoid mistakes.

This addon allows agents for complete removal of message attachments on the tickets. With a dedicated button in the ticket view zoom, your agents will be able to manage attachments and delete some or all of them.

With Hide Invalid Positions addon you are going to be able to get rid of the "invalid" entries you have on your system in a certain view

Translations Management addon displays on the admin menú a new section that shows the translation files from the system so you can edit some translation file language, change any word or add new translations to your system, everything from the GUI.

About Us